Last Updated: 15, May, 2025
Ajialouna.org (“we,” “us,” or “our”) is committed to protecting the privacy and security of our donors, volunteers, and all individuals who interact with our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when using our website or mobile application.
1. Information We Collect
When you engage with Ajialouna.org, we may collect different types of personal and non-personal information, including:
1.1 Personal Information
This includes details that can identify you:
- Full Name – Used to personalize your experience and maintain proper donor and volunteer records.
- Email Address & Phone Number – Enables communication regarding donations, activities, and event participation.
- Date of Birth – Required to comply with age-related participation restrictions and legal donation guidelines.
- Gender – Helps us improve outreach efforts and tailor community programs.
- Billing & Payment Information – If you make a donation, your payment details will be processed securely via third-party payment providers (we do not store credit card details).
1.2 Non-Personal Information
- Device Information – Includes IP address, browser type, and operating system for security purposes.
- Usage Data – Details how you interact with our platform, allowing us to enhance user experience.
- Cookies & Tracking Technologies – Used to personalize content and improve platform functionality (you can opt out via your browser settings).
2. How We Use Your Information
We collect and process personal data for the following reasons:
- Processing Donations – Verifying payment details, issuing receipts, and ensuring proper fund allocation.
- Volunteer Management – Assisting individuals in finding appropriate volunteering opportunities.
- Program & Service Improvement – Refining features, functionality, and accessibility based on user engagement.
- Fraud Prevention & Security – Protecting against unauthorized transactions, cyber threats, and misuse of our platform.
- Compliance with Legal & Regulatory Requirements – Ensuring lawful processing of donations, financial reporting, and adherence to nonprofit regulations.
3. Legal Basis for Data Processing
We process personal information based on:
- User Consent – Provided when signing up, donating, or subscribing to our communications.
- Legal Obligation – Compliance with financial regulations and tax laws.
- Legitimate Interest – Improving our services, preventing fraud, and enhancing security.
4. How We Share Your Information
We do not sell or trade your personal data. However, we may share information in the following cases:
- Third-Party Payment Processors – Secure handling of donation transactions (e.g., Stripe, PayPal).
- Regulatory Authorities – Compliance with governmental or legal requirements.
- Service Providers – Hosting, analytics, and IT support services needed for operational improvements.
5. Data Retention & Security
We implement strict security measures to protect your data, including encryption and access control policies. Your data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. User Rights & Choices
As a user, you have the following rights regarding your personal data:
- Access & Correction – Request copies of your personal data or corrections to inaccurate information.
- Data Deletion – Request removal of your personal data unless required by law for recordkeeping.
- Opt-Out of Marketing Communications – Control your preferences for receiving updates and newsletters.
7. Cookies & Tracking Technologies
We use cookies to improve website functionality and personalize user experience. You can manage cookie preferences through your browser settings.
8. Children’s Privacy
Ajialouna.org does not knowingly collect information from children under 13 years old. If a parent or guardian believes we have collected data from a minor, they may contact us for removal.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our operations or legal requirements. Users will be notified of significant updates.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at: info@ajialouna.org